Help Center
How can we help?
Browse answers to common questions below. Can't find what you're looking for? Contact us
Getting started
Does ATHOMIC work with any Shopify plan?
Yes. ATHOMIC connects to any Shopify store through an official OAuth integration. There are no Shopify plan requirements — it works on all plans including Basic, Shopify, Advanced and Plus.
How do I connect my Shopify store?
After signing up, go to Settings → Shopify Integration and click "Connect store". You'll be redirected to Shopify to authorise the connection. Your full product catalog is imported automatically within seconds.
How long does setup take?
Most stores are up and running within 15 minutes. Connecting Shopify takes seconds. Adding competitor URLs and configuring your pricing rules typically takes 10–15 minutes depending on catalog size.
Is there a free plan?
Yes. The Starter plan is free forever and includes up to 50 products, 2 feeds, 1 active campaign and 1 co-pilot run per day. No credit card required.
Pricing & the agent
Can dynamic pricing hurt my margins?
No. Every pricing rule is built around margin protection. You set minimum thresholds in both NOK and percentage, and the agent never reprices below your floor. Additional safeguards include RRP caps and a circuit breaker that halts the run if something looks wrong.
What is the difference between Co-pilot and Autopilot?
Co-pilot runs on demand and shows you a preview of every proposed price change before anything touches your store. Autopilot runs on a fixed schedule (every 24 or 48 hours) and applies changes automatically. Autopilot is available on the Pro plan and above.
How often does the pricing agent run?
In Co-pilot mode the agent runs when you trigger it manually. In Autopilot mode it runs automatically every 24 or 48 hours depending on your settings. Competitor prices are monitored continuously in the background.
Campaigns
Can I run campaigns and use automated repricing at the same time?
Yes. You can pause the pricing agent during active campaigns so it doesn't override your promotional prices. When the campaign ends, original prices are restored and the agent resumes automatically.
What happens to prices when a campaign ends?
When a campaign ends, ATHOMIC restores every product to its exact original price — the same price snapshotted before the campaign started. No manual cleanup required.
Product Feeds
How is my Shopify product feed kept up to date?
ATHOMIC auto-syncs feed data on a schedule. When prices, titles or inventory change in Shopify, your product feed updates automatically. Paste the hosted feed URL once, and ATHOMIC handles the rest.
Which platforms are supported for product feeds?
ATHOMIC supports Google Shopping, Meta (Facebook & Instagram), TikTok, Prisjakt, Klarna and Prisradar. Each platform has a pre-configured feed format ready to use in minutes.
Billing
Can I cancel at any time?
Yes. Monthly plans can be cancelled at any time with no penalty. Your plan remains active until the end of the current billing period.
How does the annual plan work?
The annual plan is billed upfront for 12 months at a 33% discount compared to monthly billing. It cannot be refunded mid-term, but you retain full access for the entire year.