Terms of Service

Sidst opdateret: 2026-09-06

These terms are between you and ATHOM AS. They cover everything ATHOMIC does for your store: monitoring competitor prices, changing your prices, generating marketing content, and sending campaign email to your customers. Section 9 and Schedule 1 matter most if you use campaign email — they set out what you are responsible for and what we are.

English is the governing language of this agreement. Translations are provided for convenience only; where they differ, the English text applies.

1. Who we are

ATHOMIC (the Service) is operated by ATHOM AS, org. 831 754 702, Kongens gate 51C, 7012 Trondheim, Norway (we, us). By creating an account or installing ATHOMIC on your Shopify store you accept these terms. If you accept them for a business, you confirm you may bind that business.

2. What the Service does

ATHOMIC is a B2B platform for Shopify merchants with four parts:

• Competitive pricing — reads your products, costs and prices from Shopify, collects publicly listed prices from price-comparison sources and from your own product pages, and writes new prices back to your store according to rules you set.
• Catalog — imports supplier product data, matches it to your catalogue, and can publish products, images, content and metafields to your store.
• Campaign marketing — plans discount campaigns, applies and reverts the discounts in Shopify, and distributes the campaign by email and to your Facebook Page and Instagram Business account.
• Marketing content — generates campaign copy and campaign images using third-party AI providers, for you to review before anything is published.

Which parts are available depends on your plan and on the permissions your Shopify store and Meta account have granted. We may change, add to, or withdraw parts of the Service with reasonable notice.

3. Accounts

You must give accurate registration details, keep your credentials secure, and are responsible for everything done under your account, including by team members you invite. You must be 18 or older and legally able to enter contracts. You may invite others to your store; you remain responsible for their use.

4. Plans, trials and payment

The Service has a free plan and paid plans. Paid plans are billed in advance, monthly or annually, through Stripe. Prices exclude VAT unless stated otherwise.

• The Starter plan is free and has no trial period. The Pro plan includes a 14-day free trial; unless you cancel before it ends, the subscription continues and the first payment is taken.
• Subscriptions renew automatically until cancelled. Cancel any time from billing settings; cancellation takes effect at the end of the paid period.
• We do not refund part-periods except where the law requires it.
• Each plan carries limits — products tracked, price sources, repricing runs per day, active campaigns, seats, campaign emails per month, AI image credits and content generations per month. When you reach a limit the affected action stops and we tell you; we do not silently bill overage.
• If a payment fails we may suspend paid features until it clears.

5. Your data, and the licence you give us

Your store data stays yours. You grant us a limited, non-exclusive licence to host, copy and process it solely to run the Service for you, including sending the parts of it that a feature requires to the sub-processors listed in our Privacy Policy.

6. Data protection roles

Two different roles apply, and the difference decides who answers to whom:

• For your account and store data — your name, email, store configuration, billing records — we are the data controller. Our Privacy Policy governs it.
• For your customers' personal data — the email addresses, names and marketing-consent states we read from your Shopify store in order to send campaign email on your behalf — you are the controller and we are your processor. Schedule 1 sets out the terms on which we process it, and forms part of this agreement. You may also request a separately signed data processing agreement at privacy@athomic.no.

7. Automated pricing is your decision

ATHOMIC proposes and applies price changes from rules you configure. Every price published to your store is your price and your commercial decision. We do not warrant that any pricing strategy produces any particular result.

You are responsible for the prices themselves — including that they comply with price-marking, sales-promotion and consumer law in every market you sell in, and with any resale-price or contractual terms you have agreed with suppliers.

Safety controls exist and you should use them: automated scheduling is off by default, so the agent proposes changes for your approval until you turn it on. The agent also ships with a per-run product cap, a circuit breaker, guards that stop it pricing above your compare-at price or above RRP or acting on a product with no recorded cost, and per-product and per-supplier overrides. If you run the agent unattended, you accept the results of the rules you set.

8. Competitor price data

The Service collects prices that are already published publicly. It fetches price-comparison pages only from a fixed allow-list of hosts (Prisjakt, Prisradar and Klarna), over HTTPS, identifying itself in its user agent, and it fetches your own store's product pages from the addresses Shopify holds for them. Where the catalog module harvests a supplier's website, it reads that site's robots.txt first and skips paths the site disallows. We do not bypass logins, paywalls or access controls, and we collect no personal data this way.

You are responsible for the sources and suppliers you add, and for whether collecting from them is permitted by their terms.

Pricing independence. ATHOMIC acts only on the rules of the individual merchant who configured them. It does not share your prices, costs, margins or rules with any other merchant, does not coordinate prices between merchants, and does not operate any common pricing pool. Your pricing decisions remain unilateral and yours, and you are responsible for competition-law compliance in your markets.

9. Campaign email — consent is yours

When your plan includes campaign email and your Shopify permissions allow it, ATHOMIC can email your customers about a campaign. What we do:

• We send only to customers your Shopify store records as subscribed to email marketing, minus anyone on ATHOMIC's unsubscribe list for your store.
• We send each message to a single recipient. Recipients are never exposed to each other.
• Every message carries a working unsubscribe link and the one-click unsubscribe headers that mail clients use. An unsubscribe is honoured immediately and permanently for your store, across all future campaigns.

What you are responsible for:

• A valid legal basis for every address we send to. In Norway that normally means prior consent under the Marketing Control Act; in the EU/EEA, consent under the GDPR and the ePrivacy rules. The Shopify consent flag is what we act on; obtaining and evidencing the consent behind it is yours.
• Not importing, pasting or otherwise introducing addresses that were not collected by your own store with consent. Purchased, scraped, rented and appended lists are prohibited.
• The content of every campaign — its claims, its discounts, its compliance with advertising and consumer law.
• Your sending domain and its DNS records if you send from your own domain.

We may suspend sending for your store immediately, without notice, if bounce or complaint rates threaten the deliverability of the shared sending infrastructure, if we are notified of abuse, or if we reasonably believe a send would breach this section. We do not warrant deliverability — inbox placement is decided by receiving mail providers, not by us.

10. AI-generated content

Campaign copy and campaign images are generated by third-party AI providers from inputs we send: your store name and domain, your brand-voice settings, campaign facts, product names, prices and descriptions, and product photographs. We never send your customers' personal data to an AI provider.

• Output is a draft for you to review. Nothing is published to your store, your email list or your social accounts until you approve it or arm a campaign that publishes it.
• AI output can be wrong, generic, or similar to output produced for someone else. We do not warrant that it is accurate, original, or free of third-party rights, and we make no claim of ownership in it. As between us, it is yours.
• You are responsible for reviewing it before it goes out — including product claims, prices, legal disclosures and the rights in any image.
• Providers may change. The current list is in our Privacy Policy; material changes are notified as set out in Schedule 1 section 7.

11. Facebook and Instagram

ATHOMIC can publish to Facebook Pages and Instagram Business accounts you connect, and can sync products to a Meta commerce catalogue for product tagging.

• We publish only when you act — pressing Publish, or arming a campaign that publishes at its scheduled time. We never post otherwise.
• You are responsible for everything published through ATHOMIC, including compliance with Meta's Community Standards, Commerce Policies and Platform Terms.
• You can revoke our access at any time from Meta Business settings or from Store then Integrations in ATHOMIC. We delete the stored tokens and identifiers on receipt.
• We are not liable for content Meta rejects, restrictions Meta places on your account, changes to Meta's APIs, or Meta outages.

ATHOMIC is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

12. Shopify

ATHOMIC requires the permissions your store grants at install: reading and writing products and inventory, and — where Shopify has approved it and you have granted it — reading customers for campaign email. Uninstalling the app in Shopify ends the Service; Shopify then instructs us to erase your store's data and we do (see section 20). We are not liable for Shopify outages or API changes. Your use of Shopify is governed by your agreement with Shopify, not this one.

13. Acceptable use

You agree not to:

• use the Service unlawfully or in breach of these terms;
• attempt to access another customer's account or data;
• send marketing to people who have not consented, or to addresses obtained other than through your own store;
• configure price sources or supplier harvests in a way that breaches a third party's terms, or in volumes that burden their systems;
• interfere with the integrity, security or performance of the Service, or circumvent plan limits, rate limits or safety controls;
• reverse engineer, decompile or disassemble the Service, or use it to build a competing product;
• use the Service to generate unlawful, deceptive or infringing content.

14. Availability and support

We aim for high availability but give no service-level guarantee, and none at all on the free plan. We may take the Service down for maintenance. Support is by email at hello@athomic.no.

15. Intellectual property

All rights in the Service — software, design, documentation, brand — belong to ATHOM AS or its licensors. Nothing here transfers them. Feedback you send us may be used freely and without obligation.

16. Confidentiality

Each of us will protect the other's non-public information with reasonable care and use it only for this agreement. This does not cover information that is public, independently developed, or lawfully received from someone else, and does not prevent disclosure required by law.

17. Disclaimer

The Service is provided as is. To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that pricing, campaigns or generated content will achieve any commercial result, or that competitor price data is complete or current.

18. Limitation of liability

To the maximum extent Norwegian law permits, we are not liable for indirect, incidental, special or consequential loss, including lost revenue, lost profit, lost data, or loss caused by a price we published under your rules.

Our total liability under this agreement is capped at the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

19. Indemnity

You will indemnify us against claims arising from your content, your prices, your campaigns, marketing you sent without a valid legal basis, or your breach of these terms.

20. Term, suspension and termination

This agreement runs while you have an account. You may cancel any time in billing settings, and may delete your account from Account then Profile — except where you are the sole administrator of a store, in which case transfer ownership or delete the store first.

We may suspend or terminate immediately for breach of section 9 or section 13, for non-payment after notice, or where required by law.

On uninstall, Shopify instructs us to erase your store's data — normally 48 hours after uninstall — and we delete it across every store-scoped table. Deleting your ATHOMIC account removes your profile, your memberships and your login. Retention exceptions are in the Privacy Policy.

21. Changes

We may update these terms. Material changes are notified by email or in-app at least 30 days before they take effect. Continuing to use the Service after that date accepts them. If you do not accept, cancel before the date.

22. Governing law

Norwegian law governs this agreement. Disputes go to the courts of Trondheim, Norway, unless mandatory consumer-protection law where you live says otherwise. We will try to resolve anything informally first — write to hello@athomic.no.

23. Contact

ATHOM AS, Kongens gate 51C, 7012 Trondheim, Norway. Org. 831 754 702.

• hello@athomic.no — general and contractual
• privacy@athomic.no — data protection

Schedule 1 — Data processing terms

These terms apply where we process personal data on your behalf — in practice, your customers' data used for campaign email. They form part of the agreement in section 6 and are intended to satisfy Article 28(3) GDPR.

1. Roles

You are the controller. We are the processor. If you are yourself a processor for someone else, you confirm you have authority to appoint us.

2. Subject matter and duration

Processing lasts as long as your account and the Shopify installation, plus the deletion periods in section 9 below.

3. Nature and purpose

Reading customer email addresses, names and marketing-consent states from your Shopify store; selecting recipients; sending campaign email; recording delivery outcomes; and maintaining an unsubscribe suppression list for your store.

4. Categories of data and data subjects

Data subjects: your customers who are recorded in your Shopify store as subscribed to email marketing. Data: email address, first and last name, marketing-consent state, campaign send and delivery records, unsubscribe records. No special-category data, and none should be supplied.

5. Our obligations

We will:

1. process only on your documented instructions — your configuration and use of the Service being those instructions — and tell you if we believe an instruction breaches data-protection law;
2. ensure everyone authorised to process is bound by confidentiality;
3. implement appropriate technical and organisational measures under Art. 32, including encryption in transit and at rest, per-store isolation of data, least-privilege access, signed unsubscribe tokens, and error monitoring;
4. respect the conditions in section 7 for engaging sub-processors;
5. assist you, so far as we reasonably can, in responding to data-subject requests — see section 8;
6. assist you with Art. 32 to 36 obligations, including security, breach notification and any data-protection impact assessment;
7. delete or return the data at the end of the agreement, as in section 9;
8. make available the information needed to demonstrate compliance and allow audits, including inspections, by you or an auditor you appoint, on reasonable notice, no more than once a year unless a supervisory authority or an incident requires more.

6. Breach notification

We will notify you without undue delay, and in any event within 48 hours, of becoming aware of a personal-data breach affecting your customers' data, with the information you need for your own Art. 33 notification.

7. Sub-processors

You give general authorisation for the sub-processors listed in the Privacy Policy. We impose data-protection obligations on each of them no less protective than these, and remain fully liable for their performance. We will give at least 30 days' notice before adding or replacing one; if you reasonably object on data-protection grounds you may terminate the affected feature or the agreement without penalty for the unused period.

8. Data-subject requests

If a customer contacts us directly we will not respond substantively; we will refer them to you and tell you. Within the Service you can, for any address: suppress it from all future campaigns, see what campaign records exist for it, and delete those records. Shopify's customers/redact webhook does the same automatically, and customers/data_request raises a notification in your ATHOMIC account listing what we hold.

9. Deletion

On uninstall we erase all store-scoped data on Shopify's shop/redact instruction — normally 48 hours after uninstall. On request we will delete sooner. Backups are the exception: encrypted database backups are held in a private, access-controlled bucket and expire on a 60-day cycle; deleted data disappears from them as they roll.

10. International transfers

Some sub-processors are outside the EEA. Where they are, transfers rely on the European Commission's Standard Contractual Clauses, an adequacy decision, or the EU-US Data Privacy Framework, as identified in the Privacy Policy.

11. Precedence

Where this Schedule conflicts with the rest of the agreement on the processing of your customers' personal data, this Schedule prevails.